May 10-11 , 2010 Shanghai

EQ is an ability to feel, understand and effectively apply emotional sensitivity as a power resources, information, networking and human influence. It is an irreplaceable “fuel” to our brain to work better. Examples given in the course show us advantages driven by EQ which become one of the success factors in developing your career and organization, particularly in the area of: Decision-making; Communication; Teamwork and interdependent relationship; Consumer Loyalty; Leadership; Creativity and innovation ;Technical and strategic breakthrough.

• Personal psychology and human emotions
• Concept and understanding of EQ
• Emotional acceptance
• Emotional management
• Emotional affection (dealing with difficult people)
• Emotional affirmation (self and other’s problem solving)
• Be emotional assertive
• Developing interpersonal relationship
• Handle emotional problem
• Application of EQ in workplace
• Personal EQ plan

• Learn and master interpersonal skill technique to be able to establish a comfortable work place and environment to work for.
• Be a better person to work with
• Be able to communicate with
• Motivate subordinate to be able to work independently
• Better understand people in order to develop a mutual benefited relationship.
• Better serve customer by providing not only solution, but also ensure that the customers were happy with it.
• Possess personal enthusiasm to cope with any challenges and will not easily put up on difficulties along the way

Anthony Dio Martin is an Indonesian Emotional Quotient expert who has published, writes articles and speaks in many courses about Emotional Quotient. He is the Managing Partner of HR EXCELLENCY, author of Emotional Quality Management book and Emotional Power audiobook.

Anthony Dio Martin is also an international certified trainer in hypnotherapies, NLP, Time Line Therapy and Neuro Semantics Teraphy.